Privacy Policy and Terms & Conditions


Privacy Policy


This site is owned by Neodyne Biosciences, Inc. (“Neodyne”). Neodyne respects the privacy of visitors to this Website. This Privacy Policy is designed to tell you about what information we collect while you visit this Website, how Neodyne uses such information, and how you can limit the use of personally identifiable information that we may collect. Please be sure to read this entire Privacy Policy before using or submitting information to this site. This site and this policy are intended for use by residents of the United States. Different policies may apply to other websites or information that we get offline.

Your Consent

By using this site, you agree with the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection use, and disclosure of that information in accordance with this Privacy Policy.

Data Collected and How it is Used

Some of the information we keep is information that you volunteer to provide via e-mail and/or through forms, and some is collected automatically. Unless you volunteer to submit personal data yourself, Neodyne will not collect any information from which individual visitors can be identified nor will Neodyne employ any technology that is aimed at identifying a visitor.

Personally Identifiable Information

Personally identifiable information is information that identifies can be uniquely identified with a particular individual. We collect several types of personally identifiable information when you provide it to us through your use of this website site or associated e-mail, such as by placing an order or requesting information or support through the Website. The types of personally identifiable information we may collect include, but are not limited to: name, physical address, telephone number, email address, date of birth, and information about your banking and/or credit card account.

We may use personally identifiable information we collect to respond to an email or other inquiry or request, to help improve our Website and our services to customize your experience at our website, to invite you to participate in research or to send updates, notices or other material that we think may be of interest to you. We may use the information for our business purposes, such as data analysis, audits, developing new products, enhancing our Website, improving our products and services, identifying site usage trends, personalizing your experience, and determining effectiveness of our promotional campaigns. We may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests. We may provide personally identifiable information to companies that assist us in performing these and other activities and functions, such as sending administrative and promotional emails and service processing and fulfillment. For example, we may disclose your billing information to payment processors to process fee payments or other financial transactions, or we may disclose your email address to email fulfillment contractors to send you emails from us. Those companies are authorized to use your personally identifiable information only as necessary to provide these services to use. We will not sell or otherwise transfer the personally identifiable information you provide to us at this Website to any third parties for their own use.

User-provided Information: We collect your email address if you communicate with us by email, as well as other personally identifiable information that you might supply voluntarily, such as in connection with testimonials, feedback forms, and surveys, or if you contact us through the Website with questions or comments. If you complete one of these forms, we may ask you for your date of birth, age, and other demographic information. We will use your email address, without further consent, for administrative purposes, for customer service purposes, to address intellectual property infringement, rights of privacy, or defamation issues.

Neodyne will not use your email address or other personally identifiable information to send promotional messages unless you agree to such use.

Cookies & Automatically Collected Information

As you navigate around the Website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies. Like many Websites, uses a technology called “cookies.” We use this technology to provide you with a richer and more personalized consumer experience. We do not store any of your personal information in cookies or other technologies on your computer.

Cookies are small pieces of information stored by your browser on your computer’s hard drive and are used in Website system administration to keep track of movement of an individual from one screen to another. Our staff may use this information to detect and resolve Website problems and to assist with customer support concerns. We do not collect any personally identifiable information about site visitors in this process. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to order or use other features of our site. If you experience any problems, please contact us .

As is common among Internet site operators, we maintain web server logs. Our web server automatically collects information from your computer and navigation patterns when you visit our site, including your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, and the specific web pages visited during your connection. We may use “automatically collected” information and “cookies” information to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Website; (b) customized the Website based on your preferences and (c) track data such as the total number of visits to our Website and the number of visitors to each page of our Website.

We may compile and analyze statistics and trends to administer and improve the site. We may use this information, in aggregate form, for system maintenance and to better understand how our visitors use our site and services so that we can make them better. We may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes. This aggregate data will not contain any information that personally identifies you.

As a convenience to our visitors, this Website may contain links to a number of Websites that we believe may offer useful information or services. This privacy policy and provisions described here do not apply to those Websites, and Neodyne does not make any representations or guarantees regarding those Websites. Neodyne cannot control the content of the other sites or what the other sites do with your information or your posts/sharing. We suggest contacting those websites directly for information on their data collection, distribution, and security policies.

When Neodyne Discloses Information

At all times, Neodyne reserves the right to disclose information where if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, laws outside your country of residence, or respond to a court order, judicial or other government subpoena, or warrant, to protect the Neodyne’s rights or property (including without limitation in the event of a transfer of control of Neodyne or substantially all of its assets), or during emergencies when safety is at risk. In some cases, we may make such disclosures without first providing notice to Users. We may also use and disclose information collected through the site in other ways with your consent.

Neodyne will not sell, trade, rent or share your personally identifiable information with other organizations for their marketing or promotional uses without your express consent. Neodyne may use for its own purposes or disclose automatically collected and other aggregate non-personally-identifiable information with interested third parties to assist such parties in understanding the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality on this Website.

Neodyne works with some authorized service providers to provide Website hosting and maintenance services for us. Neodyne requires these service providers to safeguard personally identifiable information you provide to us. To the extent it is necessary for these service providers to complete their contractual obligations to Neodyne, these third parties may have access to or process your personally identifiable information.

Neodyne also reserves the right to disclose User information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect Neodyne from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of this website; or to protect the rights, property, or personal safety of Neodyne, our users, or others.

How You Can Control and Update Data About You
We want to be sure that we keep only the most accurate and up to date information about you in our records. Therefore, whenever you believe that information you have given to us needs to be updated, you can email us at to correct or update your contact information.

We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may choose at any time to remove your name, telephone numbers, and postal and email addresses from any lists we might use to send notices or updates and elect not to receive correspondence from us by sending us email at

Other Internet sites you visit may have their own privacy policies or no policy at all. Other Websites might use personal information differently than our policy permits. We strongly encourage you to review the privacy policies of any site before providing any personal information.

Children’s Privacy

Protecting the privacy of young children is important to us, and this site is intended for adults. We do not knowingly collect personal information from children under the age of 18, and no part of the Website is directed to or intended for persons under 18. If we learn that we have personally identifiable information about a child under 18 in our files, we will delete that information from our existing files so that it is not in retrievable form.

Data Integrity and Security

Neodyne uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information, and to help prevent the accidental loss and unauthorized access, use or disclosure of your personally identifiable information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Neodyne learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach you should notify us by using the “Contact Us” portion of this Website.

Changes and Updates to this Privacy Notice

This Privacy Notice may be revised periodically without further notice to you and this will be reflected by a “last modified” date below. Please revisit this page to stay aware of any changes. In general, we only use your personal information in the manner described in the Privacy Notice in effect when we received that personal information. Your continued use of this Website constitutes your agreement to this Privacy Notice and any future revisions.


Text Messaging 

1. When you opt in for Embrace Text Messaging program, you will receive promotional offers from

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy.

Date Last Modified

This Privacy Notice was last updated or modified March 26, 2021.

Who We Are

This is the Internet Privacy Policy. We can be reached by email at

Terms & Conditions


Legal Notices

1. All content of this website is owned or controlled by Neodyne Biosciences, Inc. and is protected by worldwide copyright laws. Individuals are permitted to download, electronically copy or make print outs for personal non-commercial use but may not be modified or copied for any other uses. No modification, retransmission or further reproduction of content is permitted. You may not create a mirror version of this Website.

2. Neodyne Biosciences, Inc.‘s distributors are permitted to electronically copy material published on this site and to make printouts thereof for the benefit and use by their customers and potential customers, provided that both the copyright notice and the permission notice appear thereon and provided that the materials are not modified.

3. Except as expressly provided herein, the transmission of this Website material shall not be construed to grant a license of any type under any patents, copyright, or trademarks owned or controlled by Neodyne Biosciences, Inc. its licensors and/or suppliers. The trademarks, service marks, trade names, trade dress and products in this Website are protected in and outside of the U.S. No use of any of these may be made without the prior, written consent by Neodyne, except to identify Neodyne’s products or services.

4. This site is intended for residents of the United States.

5. Use of information gathered by this Website is governed by the Privacy Policy.

6. Any sender of communications to Neodyne via this Website or otherwise is responsible for the content contained in such communication, including its truthfulness and accuracy. You may send information to Neodyne including, but not limited to, feedback, information, comments, questions, suggestions, concepts, techniques, inventions, know how or ideas for any purposes. If you do send information, you agree that such information sent to Neodyne is not given in confidence, that Neodyne is not obligated to keep such information secret and that Neodyne is not obligated to respond. Neodyne shall be free to use the information you send to Neodyne in any manner, including but not limited to developing, manufacturing, and marketing products based on such information. Neodyne may also reproduce, disclose and distribute the information in your communication to others without limitation.

7. This Website may include inaccuracies, and the information in this Website may be changed periodically. Neodyne makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. Neodyne is not liable for any damages or injury resulting from your access to, or inability to access this Website, of from your reliance on any information provided at this Website. See Terms of Use.

8. This Website may provide links or references to third party sites but Neodyne has no responsibility for and did not create or control the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this internet site. Information on this Website that comprises expert opinion or that is accessed from this Website via hyperlink represents the opinion of these respective experts, which are not necessarily those of Neodyne. These experts may be or have been consultants to Neodyne.

9. Please direct any questions regarding this website or its content to

10-Day Wear Warranty Terms


In the event you purchase and apply embrace® to your closed and dry incision after your procedure, and as directed in the product instructions, and the dressing does not remain adhered to your skin for up to (10) consecutive days, the terms of this warranty shall apply, and you may be entitled to a replacement dressing(s) used after your procedure. Certain applications may involve more frequent changing due to high mobility, cleansing routine, hair growth, oil level on the skin and humidity. Applicable only to purchases of embrace® made by a consumer who registered for the 10-Day wear warranty prior to their first application of the dressing and who purchased it within the past 60 days.  Receipt of purchase date must be provided. If the replacement dressing does not work, you may be eligible for a refund.  To receive a replacement dressing, the original dressing must have been applied according to the Instructions for Use. The warranty does not apply in the event of unforeseen circumstances or misuse of the embrace® product. Neodyne Biosciences Inc. reserves the right, in its sole discretion, to terminate, and modify, this warranty in any way, at any time, for any reason without prior notice. Warranty void if bought from an unauthorized third party seller. Replacements and reimbursements are at the sole discretion of Neodyne Biosciences, Inc. Neodyne Biosciences, Inc. governs the collection and use of your personal information. Your personal information will be used to administer this offer and to provide additional information and offers related to embrace® Scar Therapy. By participating in the replacement dressing offer, you agree that Neodyne Bioscience, Inc, can use your personal information to administrate this offer and contact you about additional embrace® Scar Therapy information and offers. 


How to Receive Your Replacement Dressing

Complete a replacement request form here:

or contact customer service at or 1-855-722-7879.