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Customer support: 1-855-722-7879 | Product Support: 1-855-NOSCAR
Email: firstname.lastname@example.org | Find an embrace® Physician
We accept Visa, MasterCard, Discover and American Express credit card payments. Cards issued by local banks or credit unions that do not use the following payment infrastructures cannot be accepted at this time. Please be advised to use PayPal or AmazonPay as an alternative.
Use any payment method to fund your PayPal and/or AmazonPay accounts! Once you’ve set up your PayPal or AmazonPay account, you can use this as a method of payment for your order.
Why pay full purchase price today when you can pay over time? “EmbracePay” – 2 easy payments – is a convenient (and interest-free) way to shop that allows you to easily divide your purchase into monthly payments using your debit or credit card.
At the time of purchase, Neodyne Biosciences, Inc will bill your credit/debit card for the first installment plus tax and shipping and handling fees. The remaining installments are then automatically billed to your credit/debit every 30 days; beginning 30 days after the original order date. All outstanding product deliveries will be shipped after receipt of payment. Additional shipments will be processed and shipped the first business day following the date the credit card is charged. All product ordered will ship with the first two payments.
If you have chosen the 30-Day Supply to See Quick Results – your entire product will ship with your first payment. If you have chosen the 60-Day Supply to Optimize Your Results – your first month’s supply will ship with your first payment. 30 days later, your second month’s supply will ship with your second payment.
Coupons and discounts are still applicable to the entire order, but cannot be combined.
EmbracePay is only applicable to purchases made with credit cards. PayPal and AmazonPay purchases do not apply. Purchases made through PayPal can be financed through PayPal Credit (Please check PayPal for more information).
*Neodyne Biosciences, Inc. does not assess interest charges or fees on EmbracePay. However, use of a credit card for EmbracePay option may result in interest charges according to your individual credit card agreement.
Unfortunately, we are not able to change out the items in an order or cancel the order after an order has shipped. We can, however, make changes or cancel an order at any point before it ships out. To do so, please contact customer service at 1 - 855 - 722 - 7879.
To view the status of a pending order, simply sign into your account
You can view the details and status of each order history there.
All orders exceeding $200 in shipment value will be shipped with a signature required unless otherwise noted in the Order Notes during checkout.
The following shipping options are available1,2,3:
Currently embrace® Active Scar Defense is only available for shipment to U.S. addresses. Please allow 1 business day for order processing (excluding weekends). Our business days include Monday through Friday, excluding holidays. Standard shipping cutoff for order processing is 3 pm PST. All orders placed after that time will be processed the following day.
*Expedited orders must be placed before 2:30 PM PST in order to ship out the same day they are placed. However, due to payment type, and that company’s approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.
*Expedited shipping is not available for shipments to Hawaii, Alaska, or U.S. Territories, Please allow additional time for orders shipped to these addresses.
1Please note, our carrier does not deliver to PO Boxes, or APO/FPO addresses.
2We are unable to ship to freight forwarding addresses.
3Please discuss alternate shipping options with a Customer Support representative, or if you are a physician you can: Find My Rep
*Unused product: Any unopened embrace® boxes containing three unused dressing pouches. Partial boxes with opened pouches not accepted.
Don’t have a ruler handy to measure the size of your scar? Click here to download and print a template of the sizes we currently offer. See which size best fits your scar and place your order today!
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