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Frequently Asked Questions

Treating and minimizing scars can be tricky. Questions inevitably come up.
If you don’t see your question answered below, here’s how you can contact us:

Customer support: 1-855-722-7879   Product Support: 1-855-NOSCAR2    Email: support@neodynebio.com    Live Chat 

 


What is embrace® Active Scar Defense?

embrace® Active Scar Defense is the first scar management product of its kind. The two part device includes a patented self-applicator and a silicone dressing. Once applied over the forming scar, embrace® relieves the natural tension that exists during the skin’s healing process–effectively treating the primary culprit of scarring.

For more information on embrace® Active Scar Defense, click here.

What is embrace MINIMIZE®?

embrace MINIMIZE® is a silicone scar-aid made with patented Stress-Shield™Technology + 100% medical grade silicone. embrace MINIMIZE® protects and hydrates the scar site, helping to improve the scar’s appearance and texture in as little as 4 weeks.

embrace MINIMIZE® is intended for use on old, existing hypertrophic and keloid scars from cuts, injuries, or surgeries. Each sheet is designed to last an average of 10 days then discarded. embrace MINIMIZE® may be cut to size for smaller scars. If you are trying to improve the appearance of an existing scar you’ve had for more than 6 months, then embrace MINIMIZE® is right for you. If you are looking to treat a newly forming scar that is less than 6 months old, use embrace®Active Scar Defense.

Currently, embrace MINIMIZE® is not sold through physician offices and is only sold online.
For more information on embrace MINIMIZE®click here.

What is the average treatment time for embrace Active Scar Defense?

It is recommended to apply embrace® 2-4 weeks after suture removal on a closed, dry incision, where no scabs are present and worn for approximately 8 weeks (about 2 months). For newly formed scars, treatment with embrace® can be initiated up to 6 months post-surgery. If you scar easily or have a history of keloid scarring, embrace® should be worn for 12 weeks or longer.

Where can I find directions for applying embrace onto a patient?

The Instructions For Use can be found inside the embrace® packaging. Digital copies of these instructions, can be found here:

How can I order embrace to sell to my patients?

An embrace® representative may be available in your area. Click here for more information. 

How can I receive product support for myself or a patient?

Product support is available at 855-NOSCAR2 (855.667.2272). This professionally staffed hotline offers product support to help your patients achieve the best possible results with embrace® Active Scar Defense. Available Monday – Friday, 9AM-5PM PST.

How can I educate my office and new patients about the benefits of embrace?

Embrace® informational resources can be downloaded here.

Are there volume pricing discounts available with embrace?

Yes – for more details, please contact your local sales rep or embrace® customer support at: 1-855-722-7879

Didn’t find your answer? We’re here to help! 

Customer Service


If you are interested in learning more about embrace® or have questions regarding an order please contact customer support at
 

1 - 855 - 722 - 7879

 

For Ordering Support: Support@neodynebio.com

 

For Inquiries: info@embracescartherapy.com

Product Support


Need help with your embrace? A professionally staffed hotline offering product support, application, and removal advice are available to help you achieve the best results.
 

1 - 855 - NOSCAR2 (855 - 667 - 2272)

 

Help@embracescartherapy.com