Frequently Asked Questions

Treating and minimizing scars can be tricky. Questions inevitably come up.
If you don’t see your question answered below, here’s how you can contact us:

Customer support: 1-855-722-7879   Product Support: 1-855-NOSCAR2    Email: support@neodynebio.com    Live Chat 

 


What is embrace® Active Scar Defense?

embrace® Active Scar Defense is the first scar management product of its kind. The two part device includes a patented self-applicator and a silicone dressing. Once applied over the forming scar, embrace® relieves the natural tension that exists during the skin’s healing process–effectively treating the primary culprit of scarring.

For more information on embrace® Active Scar Defense, click here.

What is embrace® MINIMIZE?

embrace® MINIMIZE™ is a silicone scar-aid made with patented Stress-Shield™Technology + 100% medical grade silicone. embrace MINIMIZE™ protects and hydrates the scar site, helping to improve the scar’s appearance and texture in as little as 4 weeks.

embrace® MINIMIZE™ is intended for use on old, existing hypertrophic and keloid scars from cuts, injuries, or surgeries. Each sheet is designed to last an average of 10 days then discarded. embrace MINIMIZE™ may be cut to size for smaller scars. If you are trying to improve the appearance of an existing scar you’ve had for more than 6 months, then embrace MINIMIZE™ is right for you. If you are looking to treat a newly forming scar that is less than 6 months old, use embrace®Active Scar Defense.

Currently, embrace MINIMIZE is not sold through physician offices and is only sold online.
For more information on embrace MINIMIZE, click here.

What is the average treatment time for embrace Active Scar Defense?

It is recommended to apply embrace® 1-4 weeks after suture removal on a closed, dry incision, where no scabs are present and worn for approximately 8 weeks (about 2 months). For newly formed scars, treatment with embrace® can be initiated up to 6 months post-surgery. If you scar easily or have a history of keloid scarring, embrace® should be worn for 12 weeks or longer.

Where can I find directions for applying embrace onto a patient?

The Instructions For Use can be found inside the embrace® packaging. Digital copies of these instructions, can be found here:

How can I order embrace to sell to my patients?

An embrace® representative may be available in your area. Click here for more information. 

How can I receive product support for myself or a patient?

Product support is available at 855-NOSCAR2 (855.667.2272). This professionally staffed hotline offers product support to help your patients achieve the best possible results with embrace® Active Scar Defense. Available Monday – Friday, 9AM-5PM PST.

How can I educate my office and new patients about the benefits of embrace?

Embrace® informational resources can be downloaded here.

Are there volume pricing discounts available with embrace?

Yes – for more details, please contact your local sales rep or embrace® customer support at: 1-855-722-7879

Didn’t find your answer? We’re here to help! 

Customer Service


If you are interested in learning more about embrace® or have questions regarding an order please contact customer support at
 

1 - 855 - 722 - 7879

 

For Ordering Support: Support@neodynebio.com

 

For Inquiries: info@embracescartherapy.com

Product Support


Need help with your embrace? A professionally staffed hotline offering product support, application, and removal advice are available to help you achieve the best results.
 

1 - 855 - NOSCAR2 (855 - 667 - 2272)

 

Help@embracescartherapy.com

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