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COVID-19 Update: In an effort to keep our employees and customers safe, we've temporarily reduced our shipping hours which may cause minor delays. Learn more

 

Neodyne Policy Updates

 


COVID-19 and Our Commitment to You

Updated 3/16/20

 

To our valued customers:

Our community’s health, wellbeing, and security are our highest priorities. As a small business, we want to personally reassure our customers of the steps we’re taking to continue delivering embrace® products during the COVID-19 outbreak, safely and with minimal compromise.

To do our part to protect our employees, customers, and community during this time, we have taken the following steps in response to CDC guidelines and recommendations:

 

Product availability and Shipping:

  • All embrace® products are unaffected and will remain available for purchase through our dedicated retail channels: our website (embracescartherapy.com), Amazon, and Walgreens (online and in-store).
  • In an effort to keep up with social distancing recommendations, our shipping hours will be reduced to maintain a safe and healthy workplace. Therefore, purchases made through our website may experience delays in shipping. Rest assured we are making every effort to minimize the delay time and fulfill orders as promptly as possible.
  • Check this page for the latest information about our policies and procedures, as we will keep this up to date as the situation evolves.

 

Returns and Customer Service:

  • To accommodate those experiencing difficulty shipping back items for return processing, we will be extending our return policy and handling customer returns and replacements on a case by case basis to provide the best service possible.
  • Our customer service hours will remain the same:

 

We will continue to monitor the CDC website and stay up to date on any changes, and urge our customers to do the same. We are committed to serving you and appreciate your patience and understanding during this time.