Customer and Ordering Support

If you are interested in learning more about embrace or have questions regarding an existing order, please contact embrace® at:

Customer support: 1-855-722-7879 | Email: support@neodynebio.com | Product Support: 1-855-NOSCAR2 | Find an embrace® Physician

Embrace Refund/Exchange Policy

For best results, we recommend the use of embrace® Active Scar Defense for a minimum of 8 weeks (2 months). Treatment requirements and individual results may vary. If for any reason you are not satisfied with embrace®, you may return unused product to Neodyne for a refund.

For questions or to speak with embrace® Customer Support, please call us toll-free at 1-855-722-7879.

Terms and Conditions of the embrace® 90 Day Guarantee:

  • Upon return of unused product to Neodyne Biosciences, Inc., a refund will be issued. Refunds will only be provided for product that was unopened or unused.The refund request must be made within 90 days after purchase.
  • Only product purchased directly from Neodyne Biosciences, Inc., makers of embrace® will be refunded.
  • If you purchased embrace® product(s) from another provider, please contact the point of purchase directly for refunds.
  • Exchanges will be made for product damaged through shipping within 1 week from receipt of the product. Shipping charges will be the responsibility of Neodyne.
  • Exchanges for different sizes of embrace will not be processed. If you would like a different size, please purchase the correct size for your needs, then contact Neodyne to return the unwanted size. Returns must be made within 90 days after purchase.
  • Complaints or product issues should be communicated via 1-855-722-7879 or via email help@embracescartherapy.com for product replacement or refund.
  • Returns or refunds are not accepted after 90 days from the purchase date.
  • Return shipping is at the cost of the consumer.
  • Refunds will be applied to the credit card or method of payment used for making the original purchase within 10 business days.

*Unused product: Any unopened embrace® boxes containing 3 unused dressing pouches. Partial boxes with opened pouches not accepted.

Shipping and Delivery

All orders exceeding $200 in shipment value will be shipped with a signature required unless otherwise noted in the Order Notes during checkout.

The following shipping options are available1,2,3:

  • Ground Shipping (delivery within 1-5 business days based on distance to destination)
  • Express Saver Shipping (delivery within 3 business days)*
  • 2-Business Day Shipping and Handling*
  • 1-Business Day Shipping and Handling*

Currently embrace® Active Scar Defense is only available for shipment to US addresses.

*Expedited orders must be placed before 2:30PM PST in order to ship out the same day they are placed. However, due to payment type, and that company’s approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.

*Expedited shipping is not available for shipments to Hawaii, Alaska, or U.S. Territories, Please allow additional time for orders shipped to these addresses.

1Please note, our carrier does not deliver to PO Boxes, or APO/FPO addresses.

2We are unable to ship to freight forwarding addresses.

3Please discuss alternate shipping options with a Customer Support representative, or if you are a physician you can: Find My Rep

Coupon Terms and Conditions
  • Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — all requirements stated on the coupon must be met to receive the discount.
  • Coupons are redeemable only on the embrace® Active Scar Defense Web site.
  • Coupon values are as specified on the coupon.
  • A coupon cannot be used to pay for taxes, shipping and handling or other charges.
  • If your coupon has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.
  • Coupons are intended for single use only.
  • Only one coupon code may be used per order.
  • Coupons are applicable to Visa, MasterCard, American Express, Discover or PayPal purchases only.
  • In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item’s value to the total value of all items, excluding shipping, taxes and other charges.
Split Payment & Shipping Details

EmbracePay

Why pay full purchase price today when you can pay over time? “EmbracePay” – 2 or 3 easy payments – is a convenient (and interest-free) way to shop that allows you to easily divide your purchase into monthly payments using your debit or credit card.

Additional Details:
At the time of purchase, Neodyne Biosciences, Inc will bill your credit/debit card for the first installment plus tax and shipping and handling fees. The remaining installments are then automatically billed to your credit/debit every 30 days; beginning 30 days after the original order date. All outstanding product deliveries will be shipped after receipt of payment. Additional shipments will be processed and shipped the first business day following the date the credit card is charged. All product ordered will ship with the first 2 payments. If the 3 easy payment options is chosen, the 3rd payment will not have a corresponding shipment.

If you have chosen the 30 Day Supply to See Quick Results – your entire product will ship with your first payment. If you have chosen the 60 Day Supply to Optimize Your Results – your first month’s supply will ship with your first payment. 30 days later, your second month’s supply will ship with your second payment. Your second/third payments will not contain a shipping/tax charge as those are assessed and paid for the entire order on the first payment.

Coupons and discounts will be applied to your entire order total upon purchase and cannot be combined.

EmbracePay is only applicable to purchases made with credit cards. Purchases made through PayPal can be financed through PayPal Credit. PayPal Credit allows you to pay over time, with “no interest paid in full in 6 months on purchases of $99 or more.” For specific terms and details about PayPal Credit, please visit their website at: https://www.paypal.com/webapps/mpp/paypal-credit.

*Neodyne Biosciences, Inc. does not assess interest charges or fees on EmbracePay. However use of a credit card for EmbracePay options may result in interest charges in accordance with the normal terms and conditions of your individual credit card agreements. EmbracePay is a payment option offered by Neodyne Biosciences, Inc. EmbracePay is available on all credit card pay types as well as PayPal accounts. Customer Support can be reached at 1-855-722-7879.

string(1) "3"
UNDENIABLE RESULTS FOR LESS

Enter to reveal coupon

UNDENIABLE RESULTS
FOR LESS

Enter to reveal coupon